FAQs for Property Managers
How Fast Can You Turn A Unit?
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We specialize in 48-hour (or faster) turnaround. We never ghost you or flake last minute — we respect your calendar and your tenants’ timelines.
How Do You Handle Access?
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Gate codes, lockboxes, or leasing office keys — whatever works best for your setup. We’re low-maintenance and don’t require you to meet us onsite.
What’s Your Pricing Structure?
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Flat-rate by bedroom count — not square footage. No upsells, no add-ons unless approved by you. See full breakdown on our
Rates page.
Do You Send Proof Of Work?
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Yes — we send photos after every job. That means less guessing and fewer “he said, she said” moments with your tenants or team.
What’s Your Cancellation Policy?
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We ask for 24 hours’ notice when possible. But things happen — we’ll never charge you for last-minute changes. We just ask for communication both ways.
Are You Insured?
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Yes. We carry full general liability coverage and a $2M umbrella policy. COI available anytime — just ask.
What Types Of Units Do You Clean?
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Apartments, townhomes, senior living, short-term rentals — if it’s residential carpet, we handle it. High-turnover? Even better.
How Do You Handle Tough Stains?
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No false promises. If a stain can come out, we’ll get it. If it can’t, we’ll document it with photos and let you know. Clear communication saves you headaches later.
How Do I Book Multiple Units?
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Email us a list of addresses, or submit them via our
booking form. Either way, we confirm fast and send one-off or batch invoices.
Do You Invoice Or Collect On-Site?
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Invoices are net 14. No upfront payments, no stopping work to run a card. We bill professionally after completion — no exceptions.
How Do I Start Using Your Service?
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