Privacy Policy & Terms of Service

At The Carpet Standard, your trust matters. This page explains how we collect and use your information, and the terms that apply when you book with us.

1. What We Collect

When you book a cleaning or contact us, we may collect:

• Your name
• Email address
• Phone number
• Property address
• Booking or service notes

2. How We Use It

We use your information to provide services, follow up on cleanings, and make your experience smooth. We do not sell or share your data with third parties.

3. Keeping It Safe

Your information is stored securely and only used for what it’s needed for—cleaning your carpets, not cluttering your inbox.

4. Third-Party Tools

We use trusted tools like Formspree for form submissions. These tools follow their own privacy and security policies.

5. Your Rights

If you want your info deleted or updated, just email us. We’ll take care of it quickly.

---

6. Booking & Cancellations

• All bookings are subject to availability and confirmation.
• To cancel or reschedule, please notify us at least 24 hours in advance.

7. Flat-Rate Pricing

Our pricing is flat-rate for standard units (based on bedroom count). If a unit is larger than typical or has unique cleaning needs, we’ll communicate any pricing changes before service.

8. Access to Unit

It is your responsibility to ensure we have access to the unit on the day of service.

9. Damages & Limitations

• We take great care during every cleaning. If damage occurs and we’re responsible, we’ll make it right.
• We are not responsible for pre-existing damage, pet stains that cannot be removed, or issues caused by improperly installed carpet.

10. Payment

Payment is due within 14 days of service completion (Net 14) unless other arrangements are made in advance. Invoices not paid within this window may incur a late fee. We accept all major cards, checks, and electronic payments.

11. Liability

The Carpet Standard is fully insured. However, we are not liable for circumstances beyond our control (like delays caused by building access, extreme weather, or incorrect information provided).

12. Changes to Policy & Terms

We may update these policies and terms occasionally. Continued use of our service means you accept the updated terms.

13. Contact

Questions? Email us at Kyle@TheCarpetStandard.com

Last updated: August 15, 2025